FAQ's
SHIPPING
Where do you ship your items from?
We ship from our New York warehouse.
After placing my order, how soon will my item ship?
Please view our Shipping Policy regarding any shipping questions.
Where can I track my order?
Your order can be tracked at USPS.com or UPS.com. Please check your shipping confirmation e-mail to determine the carrier used to ship your order.
ORDERING
I didn't receive an order confirmation. What should I do?
You may have misspelled your e-mail address when checking out. Please send an e-mail to info@luxeladieswardrobe.com and reference your name and/or order number so that the correct e-mail address can be updated. Thereafter, we will resend the order confirmation to the correct e-mail address.
Can I cancel my order?
Yes, as long as your order has not shipped. If you received a shipping e-mail, then your order has shipped and we will not be able to cancel your order. Please note that all orders placed Monday - Thursday are shipped within 24 hours. Orders placed on the weekend, including Fridays, are shipped the following business day.
Do I have to pay sales tax for my order?
Since we are located in New York, we can only charge sales tax to our New York customers. New York customers will be charged sales tax on any jewelry item or any individual article of clothing items that costs $110 or more. No other states will be charged sales tax at this time.
How do I use a coupon or discount code?
You will have the opportunity to enter your promo/discount code during step one of the checkout process.
PAYMENTS
What payment methods do you accept?
We accept payments via Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and our Luxe Ladies Wardrobe gift cards.
Do you offer gift cards?
Please e-mail us at info@luxeladieswardrobe.com or via the Contact Us page to inquire about gift cards.
How does the installment payments work (ShopPay)?
If the total amount of your order is over $50, you are eligible to use these payment options. These payment options allow you to place an order at a fraction of the cost, making 4 interest-free payments instead of 1 full payment. Once you click the cart, you will select checkout and enter your information. Thereafter, you will select your preferred payment option and proceed. You will then be taken to the payment site that you chose, and will need to enter the required information to proceed with checkout. If you have your information saved with Shop Pay, you will need to select the dropdown arrow where your credit card is saved and select "Choose another payment method." Please be sure to complete all of the steps on the payment sites until you return back to our site displaying your order confirmation number.
Note: Your order will ship as normal when your order is confirmed via the confirmation page. We are paid upfront and in full when you select these payment methods, whether you miss a payment with them or not. So if you miss a payment, we, nor your order, is affected in any way. Any questions or issues regarding Klarna, Sezzle, AfterPay, Quadpay, or Shopify payments, must be addressed with them directly.
Do you offer refunds on returns or exchanges?
Please view our Refund/Return Policy regarding any questions.
GENERAL
Do you have a size chart?
Please view our Size Guide.
Are your earrings real?
Each product page has a detailed description. Please read the description to determine what type of metal the specific piece of jewelry is made from.
Do you sell real diamonds?
Not at this time. We hope to sell diamonds in the future, and our prices will reflect the value of the diamond.